BTC activewear is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
This policy is effective from 16/05/2018.
Current data protection law sets out a number of different legal bases for which we may collect and process personal data. These include:
BTC activewear collects data to provide order / transaction information and to improve services for our customers.
We use information that you give us when joining as a customer, as well as information that we get from your use of our services.
This information may include:
We use this information for the following reasons:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Where the organisation engages third parties to process personal data on it's behalf, such parties do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
We may retain a ‘suppression file’. This will contain minimal data and will be used to ensure we do not market to individuals who have withdrawn their consent to being contacted or marketed to.
We will regularly screen our data to ensure that it is erased after the purposes for processing the data have concluded.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to help safeguard and secure the information we collect online.
All requests sent to our web servers are logged with an IP address. For logged-in users this IP address is also recorded for the applicable online user profile. This security procedure is undertaken solely as a security and fraud-prevention measure and the information obtained is not used for any purpose other than helping to keep our customer's personal and commercial data secure and ensure the availability of our internet services.
BTC activewear endeavours to keep our website secure at all times. However, you recognise when providing your information to us through our website or when you send us or ask us to send you any of your confidential information by email, that the internet and email communications over the internet may not be secure. BTC activewear cannot be held responsible for any loss or unauthorised interception of information transmitted via the internet which is beyond our control.
You have certain rights under existing data protection legislation pertaining to the processing of your personal data.
A "cookie" is a piece of information in the form of a very small text file that is placed on an internet user's device e.g. a computer, tablet or mobile phone. It is generated by a web page server, which is basically the computer that operates a website. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user's identification card, which tell a website when the user has returned.
They are used by most websites including BTC activewear's online store. To make the best use of our website, on any device, users need to make sure that the web browser is set to accept cookies.
Cookies that are stored in the computer's memory only during a user's browsing session and are automatically deleted from the user's computer when the browser is closed.
These cookies usually store a session ID that is not personally identifiable to users, allowing the user to move from page to page without having to login repeatedly. They are widely used by commercial websites (for example, to keep track of items that a consumer has added to an online shopping basket).
Session cookies do not collect any information from the user's computer.
Session cookies expire at the end of the user's browser session and may no longer be accessible after the session has been inactive for a specified length of time, usually 20 minutes.
BTC activewear use session cookies within our website.
Cookies that are stored on the user's computer and are not deleted when the browser is closed. Persistent cookies can retain user preferences for a particular website, allowing those preferences to be used in future browsing sessions.
Persistent cookies can be used to analyse users' surfing behaviour within the website. These cookies can also be used to provide information about numbers of visitors, the average time spent on a particular page and generally the performance of the website. They are usually configured to keep track of users for a prolonged period of time, in some cases many years into the future.
BTC activewear also use persistent cookies within our website.
The following cookies are used within the BTC web store:
This session cookie gives users an anonymous ID whilst you are using the BTC activewear site so that our web servers can respond to your actions. This cookie is deleted once the web browser is closed.
This persistent cookie is used to collect anonymous information about usage of web pages from within the BTC website only. This cookie is not deleted when the web browser is closed.
This persistent cookie is used to collect anonymous information about the user's web browser capabilities and is used by BTC to test and develop web pages for the relevant web browsers used by our customers. This cookie is not deleted when the web browser is closed,
This persistent cookie is used for monitoring of internet device connections to our web store as a security measure and to prevent service disruption. This cookie is not deleted when the web browser is closed.
This persistent cookie is used to allow customers to open a web chat session with BTC Customer Services. This cookie is not deleted when the web browser is closed.
This session cookie is used store current device screen size for our responsive website design. This cookie is deleted when the web browser is closed.
Third parties may use their own cookies when you click on an advertisement or link on our website. These third parties are responsible for setting out their own cookie and privacy policies.
The BTC website currently includes a link to our courier's website (www.dpd.co.uk). This link is made available in order to allow customers to track the status of deliveries in transit.
For further details of the cookies used by DPD's website then please visit:
The BTC website also links to our product decorator design service (www.deconetwork.com). This link to the product designer is made available to allow customers to create apparel design proofs from our web store.
For further details of the cookies used by Deconetwork's website please visit:
For secure payment processing, the BTC web store connects with Opayo (www.opayo.co.uk).
For details about this payment gateway, please visit:
For further information about cookies please visit:
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect..
If you do not wish BTC activewear to use your personal information for direct marketing purposes then please click on the unsubscribe link on the email you have received, or email us at: email@example.com . Please note that while your request is being processed you may continue to receive communications for a short period of time.
BTC activewear will normally respond to a request within one month from the date it is received. In some cases we may respond within three months of the date the request is received. BTC activewear will contact the individual within one month of receiving the original request to tell him / her this is the case. In the event that BTC activewear refuses your request we will provide you with a reason as to why, which you have the right to legally challenge.
If you feel that your personal data has not been handled correctly you have the right to lodge a complaint with the Information Commissioner's Office, www.ico.org.uk/concerns.
BTC activewear Limited (company number 03974944) is the data controller in relation to the processing of the personal information that you provide to us when you use our Services. Its registered address is Point One Opus 9, Axletree Way, Wednesbury, WS10 9QY.