Contact Us

We’re here to help. Call, mail or chat with us, we’ll be happy to answer your questions.

New to BTC activewear? Please click below.

New Customer

Service Hours

8:00AM- 5:30PM


Customer Service: 0800 012 4542

Calls Outside the UK: +44 (0)330 0882 644

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Customer Service: 0800 012 4542

Calls Outside the UK:+44 (0)330 0882 644

How can we help?

  • What are your trading hours?

    Our office is open Monday to Friday 8:00am to 5:30pm.

    Orders can be placed online at any time.
  • How do i order from BTC activewear?

    Online ordering is available from this website by logging into your account. You can also order by telephone 8:00am - 5:30pm on 0800 012 4542. Or alternatively by email to
  • Can I collect from your Distrubution Centre?

    Yes, you can collect your order between 8:00am and 8:00pm Monday to Friday. Just select the 'Click&Collect' option during online checkout.

    All collections will be ready next day before noon. Enter your mobile number and email address at the point of ordering and you will receive a text and email alert as soon as your online order is ready to collect, to prevent any wasted journeys or unnecessary waiting times.
  • What is your Returns & Refunds policy?

    In the unlikely event that you're not happy with the goods supplied, please check out our Returns and Refunds policy.
  • What is your minimum order size?

    There is no minimum order size. We're not fussy.
  • Who are BTC activewear?

    Established in 1990, we are the UK's no.1 choice multi-brand distributor of promotional, corporate, school and work wear.

    We are part of the Falk & Ross Group - the largest distributor of promotional clothing in Europe.

    Our Mission Statement:
    “To provide business customers with a wide choice of good value, quality clothing from leading ethical brands, delivered quickly, accurately and efficiently by knowledgeable, attentive and friendly people.”
  • What payment methods do you accept?

    We accept all major debit, credit cards, PayPal or alternatively we offer 30 day credit accounts (subject to status).
  • Can I create back orders?

    Yes, back orders can be placed. We'll then get the required products to you as soon as we can.
  • Where can I find product information?

    Login to your online account to find out all you need to know about an item before ordering.
  • If I need further assistance, who can I speak to ?

    We have a dedicated Customer Services Team who are available by email or by telephone on 0800 023 9038.

    Customer Service Pledge

    “Our team pledge to manage customers´ queries professionally, quickly and fairly”

    The team will ensure any queries are looked at as soon as possible and any corrections are arranged immediately. Thank you for choosing BTC activewear.

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Find Us

Point 1 Opus 9, Axletree Way,


West Midlands,

WS10 9QY

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