Customer Services

Head Office

Our UK Head Office is located in Wednesbury, West Midlands - just off Junction 9 of the M6.

Our Finance, Marketing, Purchasing, Credit Control and IT departments are all based here, along with our Midlands Sales Team.

Next time you're passing feel free to pop in for a coffee or better still contact your local sales team who would love to present our biggest and best 2017 collection for you - we guarantee you won’t be disappointed.

Wednesbury HQ

Point 1 Opus 9
Axletree Way
Wednesbury
West Midlands
WS10 9QY

E: click here
T: 0121 505 7770
F: 0121 505 5132

Mon – Fri
8:30am – 5:30pm
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Customer Services

We have a dedicated team who are available on 0800 0124542 or via email cs16@btcactivewear.co.uk.

If you have a query on your delivery from us then please feel free to call Customer Services without hesitation (ideally within 3 days of receipt of order). The team will ensure any queries are looked at as soon as possible and any corrections are arranged immediately.

Customer Service Pledge
“Our team pledge to manage customers´ queries professionally, quickly and fairly”

For more information please click here.

Freephone
0800 0124542

Distribution

Week-on-week we’re cranking up our stock levels of our 50+ market leading brands to ensure we’re always able to say "YES" to your requests.

We carry massive stocks, stored in the biggest Distribution Centre in the industry and distributed throughout the UK and Ireland.

With our experienced DC team looking after your orders, they will ensure that all orders are despatched accurately and efficiently.

PLUS - Order up to 9pm online (Usual geographical conditions apply)

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Contact our sales team on Tel: 0800 0124542



ROI amd N Ireland

Email: cs16@btcactivewear.co.uk
Dublin

Scotland and N East

Email: cs16@btcactivewear.co.uk
Glasgow

North

Unit 9, Ramsgreave Business Park,
Pleckgate Road,
Blackburn , BB1 8RP

Email: cs16@btcactivewear.co.uk
Fax: 01254 245898

Midlands

Point 1 Opus 9, Axletree Way,
Wednesbury ,
West Midlands, WS10 9QY

Email: cs16@btcactivewear.co.uk
Fax: 0121 505 5132

South west

Unit 5–6, Stowford, Business Park,
Ivybridge, Devon, PL21 OBE

Email: cs16@btcactivewear.co.uk
Fax: 01752 691178

London and S East

2b Birkbeck Road, Mill Hill,
London , NW7 4AA

Email: cs16@btcactivewear.co.uk
Fax: 020 8959 9944

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Business Development Team

We have a very experienced team of Business Development Managers who travel across the UK & Ireland. The team regularly meet with existing customers and potential new business, keeping everyone informed of any developments within the industry, including new brands and exciting new products. I'm sure you will have met William Bagen, Rob Cannon, Rachel Quick, Jack Batty, Jenna Bradley, Andy Herbert, Jon Hodson, Matt Silver, Joshua Henry, Jon Brewer & Trevor Stunt… if not, you will soon.

Account Managers

We feel it is important to have every angle covered, so we have partnered up each BDM with an in-house Account Manager, who are ready to support you. Sarah Bentley, Ste Croasdale, Richard Maughan, Ian Reeves, Jenny Simpson, Fayzul Ali, Alex Macedo, Ross Benjamin, Rob Taylor, Keira Grainger, Kelvin Trent & Keren Downs make up our team of Account Managers.

In addition, we have a dedicated Customer Service Team who will help you with your after-sales service; delivery exceptions, processing returns, invoice queries etc. Carole, Joanne, Katie, Bev, Emily, Matthew, Nathan, Rich, Sorrell, Vanessa and Alex are ready for your call.

Area Sales Managers

Supporting the team up & down the country are Phil Roberts & Lee Saunders who operate as our Area Sales Managers.